Technical Support

infoinsight offers a variety of support services to insure that you gain the benefit you need from your solution today and tomorrow. We can tailor the support program effectively to meet your needs :

• At a minimum, your annual maintenance will cover the usual services such as help desk, issue reporting, tracking and resolution, and new release entitlement. We can also offer you support for any custom work that we do, including your integration to legacy applications.
• We will optionally provide full operational support for your infoinsight Retail Data Warehouse solution, if so desired, effectively taking care of the all operations, backups and database tuning necessary to keep your enterprise retail data warehouse fully available with no effort from your internal IT department.
• Lastly, we can provide dedicated team, trained in your specific implementation, capable of providing ongoing changes and enhancements. This could include additional analytics or other solution improvements to your specific requirements. We can effectively be an extension of your in-house IT department with these options.